Refund policy

🛒 Ordering Policy
- Order Channels
- Facebook Messenger
- Order Form or Shopify Store
- Mobile Hotline: [Your Contact Number Here]
- Order Requirements
- All orders must include complete details: Name, Address, Contact Number, Selected Bundle/Cuts, Payment Method, Preferred Delivery Date.
- Cutoff & Lead Time
- Daily cutoff: 4:00 PM for next-day delivery.
- For provincial deliveries: Allow 1–3 business days based on courier schedule.
- Payment Options
- GCash, Bank Transfer, COD (Metro Manila only)
- Payment proof required to confirm order unless COD is selected.

🔄 Returns & Refunds Policy
We maintain strict quality checks for all meat products before dispatch. However, in case of issues, here's what customers can expect:
- Eligible Cases
- Spoiled or damaged item upon delivery
- Incorrect item sent
- Missing items from the bundle
- Conditions
- Photo/video proof must be submitted within 4 hours of receiving the product
- Items must be in original packaging, unopened and within temperature limits
- For perishable goods, we cannot accept returns once product has been cooked, thawed, or mishandled
- Resolution Options
- Replacement of the affected item (next delivery cycle)
- Partial refund via original payment method
- Credit voucher valid for future orders
- Non-Refundable Cases
- Personal taste preference (e.g., marbling level, tenderness)
- Late submission of claims
- Inaccurate delivery address or failed delivery due to unavailability

Want me to format this as a printable policy sheet or upload-friendly image for your Facebook page or order form? I can also craft a friendly version to send to customers when they ask about your policies. Let’s keep Cazper’s service sharp, clear, and customer-focused 🔥🥩📦